MELBOURNE'S TRUSTED HEALTHCARE DESIGN, CONSTRUCTION AND FITOUT EXPERTS | OVER 40+ YEARS INDUSTRY EXPERIENCE

Q & A

frequently asked questions

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What factors could cause delays?

Clinics by Design follows a strict construction program, guided by detailed Gantt charts prepared during the pre-construction phase. At times, unforeseen issues—such as structural complications or the discovery of asbestos—may cause short delays. Client-requested variations can also extend the project timeline. Please be assured that we understand delays cost time and money, and we work proactively to minimise anything that may impact progress.

Our in-house Contracts Administration team looks after the entire permits and approvals process. Council requirements can be complex, but our specialists manage everything from preparing the application through to final approval.

Yes. Clinics by Design maintains full and current insurance coverage, including Public Liability, Contract Works, Management Practices Liability, Professional Indemnity, Workcover and all relevant associated policies.

Absolutely. We’re more than happy to provide references and examples of previous work. Many of our past clients are willing to offer walkthroughs of their clinics, and we encourage you to see the quality of our workmanship firsthand.

A key point of difference at Clinics by Design is that we employ our own carpenters. Many of our site team began with us as apprentices and now lead projects, ensuring accountability and consistently high-quality work. For specialist services such as electrical and plumbing, we engage trusted licensed contractors who work under the guidance of our site management team.
We stand by our work with a 12-month warranty period from the date of the Certificate of Occupancy. Any issues that arise during this time will be attended to promptly. All fixtures and finishes also carry individual manufacturer warranties, which are included in your handover documentation.
Clinics by Design is a fully integrated Design, Project Management and Construction company. Our in-house design team specialises in healthcare environments and works closely with clients to develop solutions that meet their needs and budget. External architects often design without budget insight, which can lead to disappointment—our approach avoids this by aligning design and cost from day one. In addition, both Neale Cooper (Director) and Clinics by Design hold Unlimited Commercial and Domestic Builder’s Licences.
Yes. We understand that clinic schedules can be demanding, and we’re happy to arrange after-hours meetings where required.
Yes, and it’s one of the qualities that set us apart. Both Neale Cooper (Director) and Clinics by Design hold Unlimited Builder’s Licences for both Commercial and Domestic construction.

Square-metre rates are best used only as a rough guide. We provide detailed, itemised quotations based on actual materials and labour, ensuring accuracy and transparency from the outset.

Definitely. Many clients come to us with ideas they’ve gathered over time, and we encourage you to bring any sketches, images or concepts. It’s a great way for us to understand your vision and help bring it to life.
Yes, we can. We regularly assist clients in identifying land or properties that best align with their vision, budget, and operational needs. Whether sourcing new sites or assessing existing ones.
Selecting the right construction or fitout partner comes down to three key factors: the quality of their previous work, their reputation and feedback from past clients, and the overall confidence you feel when dealing with them. If something doesn’t feel right, it’s usually a sign they may not be the best fit. The ideal relationship should feel like a genuine partnership, with both builder and client working together on the same team.

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