Clinic By Design

The Importance of Listening

Sometimes it can be easy to forget who it is that makes your business successful. Who are the cogs in the wheel that bring patients in and keep them coming back? Who helps to create the work atmosphere you love coming into every day? and most importantly, who brings in the cake when its someones birthday??


Sure your patients are critical in supporting your company but the real heroes are your staff members.


Whether it is Jenny in accounts making sure invoices are sent and bills are paid, Jake in marketing getting your brand out there for potential patients to see or Sally on reception greeting everyone, no matter who it is, with a smile. These are the people that make your company shine.


So in turn how can you make sure your staff feel appreciated?


Taking the time to listen and acting on ideas is one of the biggest gifts we can give our staff.


We all know the old saying ‘there are no bad ideas’ and if you stick by this you will find staff are a lot more forthcoming with things they may have been thinking about for a long time but never thought to voice.


By listening without judgement, no matter what the idea is, you are creating a comfortable environment for everyone to give feedback and feel their opinion is important.


Make time to speak with staff members. Whether this is a half hour team meeting once a week or even once a month, this shows that you are putting your time aside just for them and it gives them the chance to think of anything they would like to bring to the table.


Be available! It is all well and good to set a staff meeting in your diary but if you aren’t committed to sticking to it and regularly double book yourself you are showing your staff that you only have time for them when it is convenient to you which in turn can have the opposite effect of what we are trying to achieve.


Finally, where possible do what you say you are going to do. If a staff member has a great idea, act on it. Bringing someones idea to fruition will motivate them to come up with more and more ideas.


Think of your office as your clubroom and your staff as your teammates. If you all work together only great things can come of it! As they say, two heads are better than one so image what can be achieved if we can all put our heads together!