When it comes to veterinary clinic design and vet clinic care in general we know that happy pets = happy owners.
For the most part most pet owners consider their pets their family and so a trip to the vet can be just as stressful on them as it can their faithful companion.
Although the attention you give the animals in your care is paramount, the way you make those animals and their owners feel when they walk into your clinic is just as important. This is where the correct veterinary clinic design can make all the difference in helping your clinic stand out from the rest for all the right reasons.
When it comes to atmosphere getting the design right can help to invoke feelings of calmness and tranquility in both animals and humans and so there are certain things that should be considered.
Veterinary clinic furniture needs to be selected in a different way to the furniture that you would put into a general clinic. In a setting in which ‘spills’ (and occasional chewing) are commonplace you need to furnish in order to keep your space hygienic and comfortable for owners and their pets.
The last thing you want is a waiting room that is decorated with furniture that is torn, falling apart and showing rust due to a few ‘nervous accidents’ over the years. This kind of welcome can be very off-putting for many and even turn people away (which also means running the risk of poor, or worse, no word of mouth recommendations).
When designing the floor plan of your new veterinary clinic think about things such as the amount fo space you have available to you and how this can be utilised in a way that will make everyone feel as comfortable and calm as possible.
Something such as separating your waiting area into two sections in which cats can congregate on one side and dogs on the other can make a huge difference to your clinics atmosphere and also opens up the opportunity for targeted retail areas.
If you are a dog owner with a pup who has a tendency for chasing cats up trees you probably aren’t going to be too comfortable walking through a waiting area full of felines in order to have a look at the dog food, and nervous cat owners will want to avoid barking dogs at all costs. You are however, more likely to have a look around maybe make a purchase if everything is close at hand and easily accessible.
Good veterinary clinic design is about remembering that the animals coming into your practice are more than likely not feeling the best and therefore may act out of character when thrown into a stressful environment, therefore comfort is key.
Effective Working Spaces
It’s not only the animals that we need to take care of when creating your new clinic. Staff members also need to be taken into careful consideration when it comes to your veterinary clinic design. Making sure you are giving them the perfect working environment will ensure they can go about their daily tasks with minimal disruption creating a smooth workflow and increased efficiency.
We find the best way to ensure you are setting your clinic up properly for your staff members is to ask them.
Of course you are never going to keep everyone 100% happy and we aren’t expecting everyone to fall in love with the same paint colour you choose to use on the walls but it is important to make sure you have a general agreement between staff members when it comes to the big items that you, as the practice owner, may not use yourself.
Things such as joinery which determine the location of certain administration items or larger pieces of equipment need to be designed for the correct position in order to create a smooth work flow.
If printing records and receipts is a regular occurrence for your reception staff you will want to make sure the printer is close to them so they aren’t having to walk into another room every time they need to print something off.
Having happy staff is also a huge benefit for patients. Flustered looking staff can lead to flustered patients. Its a knock on effect, therefore by giving your staff members the right veterinary clinic design to work in from the beginning can go far when it comes to the atmosphere you are looking to create.
How your patients and their humans feel when they walk into your clinic sets the mood for the entire appointment, therefore it is imperative you get your veterinary clinic design right from the get go.